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Cyberattacks and retaining customer loyalty - the hidden cost no one is talking about

January 12, 2026

Ryan Dodd

Speaker

Ryan Dodd

SVP at Searchlight Cyber, Founder of Intangic

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Overview

The cost of a cyber incident doesn't necessarily end once service has been restored. As we'll demonstrate with real-life examples, the erosion of customer trust can create a long-lasting impact on your bottom line and is a hidden cost that cyber and insurance teams consistently fail to factor in.

Ryan Dodd

Speaker

Ryan Dodd

SVP at Searchlight Cyber, Founder of Intangic

Ryan is SVP at Searchlight Cyber and founder of Intangic, which was acquired by Searchlight Cyber in 2025. An entrepreneur with real-world cybersecurity and financial modeling experience, he leads Intangic’s data science, technology and product vision as part of Searchlight Cyber’s preemptive cybersecurity offering. Prior to founding Intangic and joining Searchlight, Ryan spent 15 years as a fund manager and structuring financial risk products. He has also co-authored several research reports on cyber risk, including the first peer-reviewed article on the intersection of cybersecurity and finance in Chatham House’s Journal on Cyber Policy.

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